Returns & Refunds

Damaged or faulty

If something arrives damaged or develops a fault, contact us within 7 days and we'll repair, replace or refund it — your choice. Please include photos or a short description so we can resolve it fast.

Change of mind

Custom and made-to-order items (including 3D-printed work and configured/refurbished hardware) are non-refundable unless faulty — they're built specifically for you.

In-stock standard items can be returned within 7 days of delivery for a refund, provided they're in original condition and packaging. Return shipping is your responsibility.

Software

Software that was pre-installed or flashed onto hardware is non-refundable once delivered, unless it doesn't work as described — in which case we'll fix it or refund it.

How refunds work

Refunds are issued within 5 working days of approval, back to the same method you paid with (typically EFT).

To start a return

Message us on WhatsApp or email with your order details and what's wrong. We'll take it from there.